Shipping Policy

At Ruiz Furniture Inc, we are committed to delivering quality furniture products safely and efficiently. Every order is carefully prepared and shipped through trusted shipping partners to ensure a smooth and reliable delivery experience. Our goal is to provide transparent, hassle-free shipping so you can enjoy your new furniture as quickly as possible.

Order Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday). Orders placed after our daily cut-off time of 6:00 PM (PST) will be processed on the next business day.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time & Delivery Estimates

Once processed, orders are shipped using our Free Shipping service and typically arrive within:

Transit Time: 3 to 7 Business Days

Total Delivery Time: 4 to 9 Business Days (Processing + Transit)

Delivery times may vary depending on your location, weather conditions, carrier delays, or other factors beyond our control.

Shipping Location

We currently ship exclusively within the United States. At this time, international shipping is not available.

Shipping Charges

We proudly offer Free Shipping on all eligible orders within the United States. No additional standard shipping charges are applied at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor your shipment directly through the carrier.

If you do not receive a tracking email within 2 business days after placing your order, please contact our customer support team.

Delivery Issues or Delays

If your shipment experiences a significant delay or is marked as delivered but cannot be located, please contact us as soon as possible. We will work with the shipping carrier to assist in resolving the issue.

Damaged Packages

If your furniture arrives damaged during transit, please:

• Take clear photographs of the damaged item and packaging

• Contact our customer support team within 7 days of delivery

• Email the photos along with your order number to info@ruizfurniture.com

Claims submitted without photographic evidence or after the 7-day reporting period may not qualify for a replacement, refund, or store credit.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. Ruiz Furniture Inc is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an address error after placing your order, please contact us immediately. Address changes may only be possible before the order has been processed and shipped.

Contact Information

Website: https://ruizfurniture.com

Company Name: Ruiz Furniture Inc

Address: 615 Kansas Ave, Modesto, CA 95351, USA

Email: info@ruizfurniture.com

Phone: +1 (209) 524-2941

Business Hours:

Monday – Saturday: 10:00 AM – 6:00 PM

Sunday: 11:00 AM – 5:00 PM

Customer Support Response Time: We strive to respond to all customer inquiries within 24 business hours.