Cancel Order

At Ruiz Furniture Inc, we understand that circumstances may change after an order has been placed. We strive to make our cancellation process simple, transparent, and customer-friendly while ensuring efficient order fulfillment and inventory management.

Order Cancellation Request

You may request to cancel your order within 12 hours of placing it by contacting us through:

Email: info@ruizfurniture.com

Phone: +1 (209) 524-2941

Because orders are often processed quickly for shipping, cancellation requests submitted after the allowed timeframe may not be approved.

Refund Processing for Canceled Orders

If your cancellation request is approved before the order has been processed or shipped, a full refund will be issued to the original payment method used during checkout.

Once approved, refunds are typically processed within 7 business days. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

I Have Not Received My Order Yet. Can I Cancel It and Get a Full Refund?

If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.

However, once an order has been shipped, prepared for shipment, or assigned to a carrier, it can no longer be canceled.

If cancellation is no longer possible, eligible items may still qualify for return under our Return Policy after delivery.

For cancellation eligibility, please contact our customer support team as soon as possible.

Special Orders & Limited Availability Products

Certain furniture items may be special-order products, customized selections, or items sourced specifically for a customer.

If a special-order or customized item has already entered the ordering, manufacturing, or preparation process, cancellation requests may not be accepted, and any deposits or payments made may become non-refundable.

Customers will be informed of any product-specific cancellation restrictions when applicable.

Incorrect Shipping Address

If you entered an incorrect shipping address during checkout, please contact us immediately.

Address correction requests are handled on a case-by-case basis:

• If the order has not yet shipped, we may be able to update the shipping information.

• If the order has already shipped, address modifications may no longer be possible depending on the shipping carrier and shipment status.

We strongly encourage customers to contact us as soon as possible to minimize delays, delivery issues, or additional shipping charges.

Contact Information

Website: https://ruizfurniture.com

Company Name: Ruiz Furniture Inc

Address: 615 Kansas Ave, Modesto, CA 95351, USA

Email: info@ruizfurniture.com

Phone: +1 (209) 524-2941

Business Hours:

Monday – Saturday: 10:00 AM – 6:00 PM

Sunday: 11:00 AM – 5:00 PM

Customer Support Response Time: We strive to respond to all customer inquiries within 24 business hours.